Reporting to the Chief Information Officer, the Clinical Applications Analyst will be primarily supporting the EHR and dental applications and will provide guiding expertise on the EPM application. This person participates in provider meetings, special project meetings, user group meetings, and other meetings as identified by the CIO. This person is involved in the culture and conversations regarding the processes and workflow of the applications, so as to lend expertise and shared knowledge in the abilities of the products so they may be used to their highest level of efficiency.
On a daily basis, is responsible for receiving and managing support requests, reporting issues to OCHIN and escalating as needed, managing enhancement requests in conjunction with the team, and coordinating the testing of minor and major releases. Some examples of the modules managed by the Clinical Applications Analyst include, but are not limited to, lab and medical device interfaces.This role requires a service-oriented mentality, high sense of ownership of the problems and requests assigned, focus on managing and resolving issues and a strong customer service mentality. This role requires good communication skills with multiple levels of the organization. This position is responsible for installing additional software and testing new application releases during limited general release periods. They will maintain end user documentation and assist the Applications Trainer to supplement training as needed. They will manage the communications, expectations and deliverables between support, LCHC staff and any third party on LCHC’s behalf. This role operates in close coordination with the rest of the Information Technology Services team.They will regularly analyze the support tickets for process improvement and training opportunities for LCHC to become more efficient users of HIT. System improvement and enhancement requests will be documented and maintained by the Clinical Applications Analyst.
• Minimum of two years experience supporting clinical applications EHR and working with clinicians
• Minimum of five years experience in HIT and/or work with an EHR
• Fluency in written and spoken English
• Bachelor’s Degree in IT, Computer Science or Informatics preferred
• Ability to travel locally
• Physical ability to stoop, kneel, bend, use a computer and perform light lifting
• Ability to work after hours when needed
• Ability to travel to and attend conferences and workshops for further education to expand and improve system management skills
Lynn Community Health Center (LCHC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LCHC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. LCHC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LCHC’s employees to perform their job duties may result in discipline up to and including discharge.