Social Service Supervisor - One Care

SUMMARY:

The Social Service Supervisor – One Care, will work in an integrated  Primary Care/Behavioral Health Team Model in order to enhance the capacity of patients enrolled in the LCHC One Care Health Home to improve their health.  The ideal candidate will work to empower health center clients by addressing their social services needs and/or making appropriate referrals to collaborating agencies.  Additionally, the social service supervisor will provide direction and day to day supervision for One Care Community Health Workers, as well as managing a caseload and working with clients independently to provide appropriate follow-up. As a resource and lead team member for other One Care staff, the Social Service Supervisor will provide assistance, guidance, and day to day organization as needed for other staff on the One Care team.

CORE RESPONSIBILITIES:

  • Respect and maintain patient confidentiality in all aspects of care including use of electronic health information.   
  • Treat all patients and fellow staff in a welcoming and professional manner.
  • Demonstrate professionalism by appropriate attire, attendance, attitude and behavior within the department setting.
  • Contribute to the team effort by supporting all team members and maintaining an open and positive attitude
  • Welcome new employees and students to the team by assisting with their orientation to the team and mentoring them, as requested. 

DUTIES AND RESPONSIBILITIES:

  • Primarily responsible for addressing the social service needs of enrolled LCHC One Care Health Home clients.
  • Provide direction, supervision, and coaching for Community Health Workers assigned to the One Care Health Home.
  • Demonstrate leadership, resourcefulness, and professionalism for all One Care team members
  • Act as a resource for LCHC One Care staff to enhance staff’s skills regarding client’s behavoral health issues.
  • Provide follow-up sessions as needed with One Care health center clients or coordinating services by phone.
  • Provide brief counseling, advocacy, & resource referrals as needed.
  • Participate in case conference as needed.
  • Maintain confidential client record as per LCHC confidentiality policy.
  • Contribute to program planning & evaluation of Team Model of Practice.
  • Be an active & integral member of the primary care/BH team. 
  • Advocate for patients with outside agencies such as social service organizations, schools, etc.
  • Provide crisis intervention as needed.
  • Conduct home visits alone or in conjunction with member(s) of the interdisciplinary team  as appropriate, either at the patient’s home or in other locations in the community.
  • To respond to patient care needs, the Social Worker may be assigned social service duties that differ from those in the job description, or may be assigned temporarily to a different location or schedule.
  • Provide training to BSW interns in collaboration with the field work instructor and liaison at any elected higher education institutions.
  • Represent the Health Center at health fairs and other community events.

CUSTOMER SERVICE:

  • Demonstrates an understanding of customer service principles by successfully completing on-line Customer Service training and ACES Training.
  • Utilizes the principles of customer service when interacting with patients/clients, team members and staff from other departments.
  • Appropriately handles or seeks support when customer service breakdowns occur.

 CULTURAL COMPETENCE:

  • Demonstrates knowledge of culture by successfully completing the on-line training on Cultural Competence.
  • Utilizes an appreciation of and respect for diversity when interacting with patients/clients, team members and staff from other departments.
  • Responds appropriately or seeks support when confronted with cultural bias or conflicts.

EMERGENCY SITUATIONS:

  • Is aware that in order to respond promptly and appropriately to emergencies, any staff member may be assigned temporary duties that differ from those in the job description, or may be assigned temporarily to a different location or schedule.
  • Understands that all staff should have a Personal Emergency Plan in place to best respond to his/her job responsibilities should a health center emergency arise.

Requirements

QUALIFICATIONS:

  • Human services experience desired.
  • Ability to work with adults, & the elderly.
  • Minimum of a bachelor’s degree in the human service field (e.g., psychology, sociology) required,  BSW preferred; bilingual/bicultural candidates strongly desired.
  • LSW or License eligible – the Social Worker is expected to work progressively  towards attaining LSW status within 1 year of hire.
  • History of good attendance & positive work attitude.

SPECIAL REQUIREMENTS:

  • Annual BBP Training is required. 
  • Up to date immunizations and annual TB testing is required. 
  • Annual flu immunization is strongly recommended. 
  • All necessary vaccines are available at no charge at the health center.
  • Results of inquiry to Criminal Offender Record Investigation (CORI) must be acceptable under health center standards.

Lynn Community Health Center (LCHC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LCHC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. LCHC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LCHC’s employees to perform their job duties may result in discipline up to and including discharge. 

Job Posting ID #:  19-086

Hours

Full-Time