The Senior Community Health Counselor (SCHC) is responsible under direction of the RN Quality Manager (QM) to ensure that the PICSCR-T (Prevention, Integrated, Counseling, Screening, Referral and Treatment Program) meets the needs of clients and the community.The SCHC will also work under the direction of the RN QM to facilitate the coordination of scheduling, orientation and training of counselors and testers. In addition, he/she will coordinate and conduct quarterly observation of counseling sessions for CHW’s and Community Health Counselors and random chart reviews for CHW’s and CHC’s to ensure quality of counseling sessions and of subsequent documentation. He/she under direction of the RN Quality Manager: coordinates, designs, plans and implements appropriate educational and outreach activities for the community focusing on priority populations. He/she oversees a variety of short-term and long-term projects related to community health issues and under direction of the RN Quality Manager is responsible for PICSR-T program marketing. He/she works to collect data monthly for internal and external reporting requirements in a timely fashion.
Up to date immunization and annual TB testing is required. Hepatitis B vaccine and annual flu immunization are strongly recommended. All necessary vaccines are available at no charge at the health center. A Declination form must be signed if the Hepatitis B or other recommended vaccines are declined.
- Respect and maintain patient confidentiality in all aspects of care including use of electronic information.
- Treat all patients in a welcoming and professional manner.
- Demonstrate professionalism by appropriate attire, attendance, attitude and behavior within the clinical setting.
- Contribute to the team effort by supporting all team members and maintaining an open and positive attitude.
- Welcome new staff and students to the team by assisting with their orientation to the team and mentoring them, as requested.
SPECIFIC DUTIES AND RESPONSIBILITIES:
- Act as lead Community Health Counselor for PICSR-T CHW’s and CHC’s.
- Under direction of the RN Quality Manager determines need for clinical skills training assuring a standard of competence consistent with the Health Center’s job performance expectations for PICSR-T staff.
- Under direction of the RN Quality Manager coordinates and conducts quarterly observation sessions and random chart reviews for PICSR-T staff.
- Responsible to assist the RN QM in the coordination of scheduling.
- Ensures the confidentiality of patients’ records and promotes patient privacy.
- Assures that professional knowledge is most current by attending HIV/AIDS trainings.
- Under direction from the RN QM is responsible to assist with PICSR-T program marketing.
Grant Supported Responsibilities:
This position is funded by the Massachusetts Department of Public Health Bureau of Infectious Diseases (BID).
- Ensures that data for the Department of Public Health, Bureau of Infectious Disease is collected and reported as required.
- Establish and maintain community liaisons with local agencies.
- Responsible for maintaining accurate Department of Public Health specimen logs.
- Responsible for Department of Public Health lab specimen submission.
- Responsible for ordering PICSR-T program supplies.
- Responsible for shipment of lab specimens to appropriate State lab.
- Under direction of the RN QM assists in coordination, design and implementation of educational and appropriate outreach activities for the community focusing on priority populations and/or individuals at risk.
Demonstrates an understanding of customer service principles by successfully completing on-line Customer Service training.
Utilizes the principles of customer service when interacting with patients/clients, team members and staff from other departments.
Appropriately handles or seeks support when customer service breakdowns occur.
Demonstrates knowledge of culture by successfully completing the on-line training on Cultural Competence.
Utilizes an appreciation of and respect for diversity when interacting with patients/clients, team members and staff from other departments.
Responds appropriately or seeks support when confronted with cultural biases or conflicts.
Is aware that in order to respond promptly and appropriately to emergency situations, any staff member may be assigned duties which differ from those in the job description or may be assigned temporarily to a different location.
Understands that all staff should have a Personal Emergency Plan in place to best respond to his/her job responsibilities should health center emergency arise.
SUPERVISION RECEIVED: Supervision from the RN Quality Manager for PICSR-T program.
QUALIFICATIONS AND EXPERIENCE:
Bachelor’s Degree or equivalent experience in a public health field preferred.
HIV/AIDS related knowledge and experience
Medical assistant training preferred
Family planning certification preferred
Phlebotomy skills preferred
Grant data management strongly preferredxperience working with a culturally diverse population
Bi-lingual in Spanish
History of good attendance and positive work attitude
Lynn Community Health Center (LCHC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LCHC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. LCHC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LCHC’s employees to perform their job duties may result in discipline up to and including discharge.
Job Posting ID: 17-178