The Peer Wellness Coach works as part of the Primary and Behavioral Health Care Integration Team. The Peer Wellness Coach provides and coordinates health promotion services and individual and family support. The Peer Wellness Coach participates in shared treatment planning.
- Respect and maintain patient confidentiality in all aspects of care including use of electronic information.
- Treat all patients and fellow staff in a welcoming and professional manner.
- Demonstrate professionalism by appropriate attire, attendance, attitude and behavior within the department setting.
- Contribute to the team effort by supporting all team members and maintaining an open and positive attitude
- Welcome new facility staff to the team by assisting with their orientation to the team and mentoring them as requested.
DUTIES AND RESPONSIBILITIES:
- Provides individualized health coaching to clients in obtaining their health objectives.
- Teaches others about managing their mental and physical health.
- Supports clients in learning how to make good choices for themselves.
- Creates and adapts wellness objectives to overcome barriers to good mental and physical health based on needs of, and with input from, clients.
- Co-facilitates groups / classes to support improved health outcomes for SMI clients.
- Works closely with PCHCI Team to engage clients in appropriate services and resources and assist with coordination of care.
- Promotes consumer engagement in therapy with clinicians, engagement with psychiatric appointments, compliance with the healtcare registry, involvement and engagement with wellness services and engagement with primary care.
- Completes all tracking and reporting requirements for outcomes and evaluation.
- Maintains appropriate professional standards and provides appropriate follow-up for consumers
- Provides self-help recovery services and other peer wellness services
- Demonstrates ways to become empowered and self-responsible,
- Demonstrates ability to work with consumers with diverse backgrounds.
- Demonstrates an understanding of customer service principles by successfully completing on-line Customer Service training and ACES Training.
- Utilizes the principles of customer service when interacting with patients/clients, team members and staff from other departments.
- Appropriately handles or seeks support when customer service breakdowns occur.
- Demonstrates knowledge of culture by successfully completing the on-line training on Cultural Competence.
- Utilizes an appreciation of and respect for diversity when interacting with patients/clients, team members and staff from other departments.
- Responds appropriately or seeks support when confronted with cultural biases or conflicts.
- In order to respond promptly and appropriately to emergency situations, any staff member may be assigned temporary duties which differ from those in the job description, or may be assigned temporarily to a different location or schedule.
- Understands that all staff should have a personal emergency plan in place to best respond to his/she job responsibilities should health center emergency arise
- The Peer Wellness Coach receives supervision from the Project Director / Intregration Care Manager.
- Bachelors degree preferred and Massachusetts peer specialist certification.
- Knowledge of recovery based concepts.
- Personal history as a consumer of mental health services.
- Good communication skills, good organizational skills, personal resilience.
Physical Requirements and Working Conditions:
- This position requires the ability and means to travel to various locations across the city of Lynn.
- Body position: Sitting, standing, bending, reaching, stretching, stooping and lifting.
- Body movements: Must have ability to bend, stoop, twist and work with computer equipment. May involve sitting for long periods of time, or moving about the health center locations.
- Body senses: Requires normal range of hearing and eyesight to record, prepare and communicate appropriate documents.
- Language: Must read and write English above a high school level. Must be able to communicate effectively both verbally and in writing. Additional language, especially Spanish, helpful.
- The essential job duties of this position present risk of exposure to bodily fluids and blood borne pathogens. Annual attendance at LCHC Bloodborne pathogen training is required.
- Up to date immunizations and annual TB testing is required.
- Hepatitis B vaccine and annual flu immunization are strongly recommended and available at no charge at the Health Center. Declination form must be signed if Hepatitis B vaccine is declined.
- Results of inquiry to Criminal Offender Record Investigation (CORI) must be acceptable under health center standards.
Lynn Community Health Center (LCHC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LCHC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. LCHC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LCHC’s employees to perform their job duties may result in discipline up to and including discharge.
Job Posting ID: 18-173 (Rose team)