Optical Assistant

SUMMARY:

The Optical Assistant will accurately perform activities related to the smooth functioning of the Eye Care Services team. Reporting to the Director of Optometry, the Optical Assistant performs the daily functions of the Optical Service, including selling and dispensing eyeglasses, customer service, and maintaining an accurate inventory and financial records, collecting and maintaining accurate patient financial, insurance and demographic information.   Collaborates with the Eye Care Services Practice Manager, and the health center’s billing and fiscal offices to assure the flow of information needed for third party billing for eyeglasses.  Provides a professional environment in the Optical Service, greeting patients, visitors and staff, answering questions and providing assistance. Responsible for supply inventory, insurance eligibility and referral processes.  Responsible for contacting major insurance carriers in order to check insurance eligibility for all patients. Needs to be able to respond to a variety of insurance questions on Eye Care.

Participate in LCHC community outreach efforts, as appropriate and as assigned.  This may include serving as a health consultant for the Lynn Public Schools, local day care centers, after school program, day camps or other community related organizations; providing such services as programmatic consultation, preparation/review of health related policies and documentation or participating in health screenings, health education programs or counseling at health fairs and other similar community events.

CORE RESPONSIBILITIES:

  • Respect and maintain patient confidentiality in all aspects of care including use of electronic health information.   
  • Treat all patients and fellow staff in a welcoming and professional manner.
  • Demonstrate professionalism by appropriate attire, attendance, attitude and behavior within the department setting.
  • Contribute to the team effort by supporting all team members and maintaining an open and positive attitude.
  • Welcome new employees and students to the team by assisting with their orientation to the team and mentoring them, as requested. 

DUTIES AND RESPONSIBILITIES:

  • Perform daily functions of the Optical Service, including selling and dispensing eyeglasses, customer service, and maintaining an accurate inventory and financial records, collecting and maintaining accurate patient financial, insurance and demographic information.  
  • Collaborate with the Eye Care Services Practice Manager, and the health center’s billing and fiscal offices to assure the flow of information needed for third party billing for eyeglasses.
  • Respect and maintain patient confidentiality in all aspects of care including use of electronic information. 
  • Treat all patients in a welcoming and professional manner.
  • Demonstrate professionalism by appropriate attire, attendance, attitude and behavior within the clinical setting.
  • Optimize patient satisfaction by assisting patients in choosing appropriate eye ware, maintaining patient flow in the Optical Service, and keeping appointments on schedule by communicating with the Optometrist.
  • Assist patients in making follow up appointments as needed.
  • Accurately utilize EPM and EHR systems for scheduling, documentation, reviewing, printing and/or updating patient information etc.
  • Assist Optometrist with paperwork and/or phone calls as assigned.
  • Assist in office duties such as duplicating, faxing, filing, supply ordering/inventory and light typing.
  • Maintains work and reception areas in a clean and orderly manner.
  • Contribute to the team effort by supporting all team members and maintaining an open and positive attitude.
  • Welcome new Optometry students to the team by assisting with their orientation to the team and mentoring them, as requested.
  • Attend in-service training, team and other appropriate medical, staff and health center meetings.

CUSTOMER SERVICE:

  • Demonstrates an understanding of customer service principles by successfully completing on-line Customer Service training and ACES Training.
  • Utilizes the principles of customer service when interacting with patients/clients, team members and staff from other departments.
  • Appropriately handles or seeks support when customer service breakdowns occur.

CULTURAL COMPETENCE:

  • Demonstrates knowledge of culture by successfully completing the on-line training on Cultural Competence.
  • Utilizes an appreciation of and respect for diversity when interacting with patients/clients, team members and staff from other departments.
  • Responds appropriately or seeks support when confronted with cultural bias or conflicts.

EMERGENCY SITUATIONS:

  • Is aware that in order to respond promptly and appropriately to emergencies, any staff member may be assigned temporary duties that differ from those in the job description, or may be assigned temporarily to a different location or schedule.
  • Understands that all staff should have a Personal Emergency Plan in place to best respond to his/her job responsibilities should a health center emergency arise.

Requirements

QUALIFICATIONS:

  • Bachelor’s Degree or equivalent work experience.
  • Prior experience as receptionist/patient care coordinator in a medical practice setting; Optical experience preferred
  • Computer experience and familiarity with Windows 2000, Microsoft Outlook, Microsoft Excel and Microsoft Word
  • ICD-9; CPT knowledge or willingness to be trained.
  • Familiarity with minority and culturally diverse populations, health access and social issues required.
  • Bi-lingual in Spanish with knowledge of medical or optical terminology preferred
  • History of good attendance and positive work attitude
  • Previous experience in a community setting with demonstrated attention to detail preferred.
  • History of good attendance and positive work attitude.

Lynn Community Health Center (LCHC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LCHC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. LCHC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LCHC’s employees to perform their job duties may result in discipline up to and including discharge. 

Job Posting ID # 19-136

Hours

Full-Time