Management Analyst

SUMMARY:

Work in a collaborative team environment to gain rich, hands-on experience applying improvement and innovation methodologies to healthcare operations.  Self-motivated and organized individuals will have the opportunity to work with physicians, staff and leaders at all levels of the organization.

The Management Analyst is responsible for supporting key initiatives aligned with the organization’s strategy to improve business performance throughout the organization.  Utilizes data analysis techniques, Lean methodology, and project management tools to provide essential information needed to improve critical business processes and systems.  The Management Analyst provides interpretation of trends and drivers of performance and evaluates the effect of improvement projects.

This is a hands-on technical job that requires experience with relational databases, Microsoft SQL database queries, and Crystal Reports/Reporting Services.  The Management Analyst works collaboratively with improvement teams and end-users to understand data and reporting needs in order to produce timely reports that are accurate, clear and formatted to be easily consumed.

CORE RESPONSIBILITIES:

  • Respect and maintain patient confidentiality in all aspects of care including use of electronic information   
  • Treat all patients and fellow staff in a welcoming and professional manner
  • Demonstrate professionalism by appropriate attire, attendance, attitude, and behavior within the department setting.
  • Contribute to the team effort by supporting all team members and maintaining an open and positive attitude.
  • Welcome new employees and students to the team by assisting with their orientation to the team and mentoring them, as requested.

DUTIES AND RESPONSIBILITIES:

Decision Support and Data Analytics

  • Provide advanced analytical support to process improvement and grant teams.  May include:
    • Maintains thorough understanding of data sources, information architecture, and documentation workflows.
    • Acquire data from primary or secondary data sources and maintain databases/data systems
    • Identify, analyze, and interpret trends or patterns in complex data sets
    • Produces timely and accurate reports, presented in a clear and relevant format
    • Willingness to work in ambiguity regarding data, and showcasing tenacity to research and resolve problems relative to the data
    • Conducts technical specifications reviews and develop Reporting Workbench reports, Clarity Crystal Reports, data extracts, and Dashboards. 
    • Analysis of existing flow of patients, staff, equipment and systems to identify opportunities for improvement utilizing process observation, flow mapping, cause mapping, and demand and capacity mapping.
    • Identify gaps between the current state and the desired future state of the problem under study utilizing regression analysis, statistical analysis, network analysis, data mining, data validation and data analysis.
    • Evaluate decision alternatives utilizing feasibility studies, comparative statistical modeling and other planning and financial analysis tools.
    • Assist teams with selection and development of appropriate metrics and measurement systems to quantify the efficacy of improvements.
    • Works collaboratively to ensure requirements are met.
    • Leverages 3rd party tools such as Business Objects/Crystal, Power BI, Minitab for data analysis as needed 
  • Participate in planning for organizational reporting needs. Participates in the definition and design of the core/ standard, ad hoc reports, and data extracts.  Participates in health center data projects (dashboard, etc.) and in developing innovative methods for health center staff to access data.
  • Performs technical peer review as assigned and provides constructive feedback to support team members as necessary.
  • Provides required documentation for all reports and extracts by following the department standards. Manages knowledge transfer to staff. 
  • Performs report analysis and other tasks as assigned. 

Team Work and Facilitation

  • Assists with the facilitation of improvement teams including pre-planning, execution, and follow-up of improvement activities.
  • Work collaboratively with team leaders and the team to maintain momentum, track progress, ensure measurable outcomes, and manage conflict for effective team work.
  • Ensures implementation of countermeasures and action items.
  • Coordinates the communication and documentation of improvement outcomes. 
  • Supports the development of sustainment processes to ensure key performance indicators are achieved.
  • Lead team meetings to set strategies, update project progress, and resolve outstanding issues to drives results.
  • Support the facilitation of breakthrough innovation design activities (examples may include simultaneous process and physical space redesign, Design Thinking approach, 3P).

Improvement Methodology Application

  • Support the application of Lean principles and methodologies to improve work processes and systems.
  • Supports teams and individuals to learn lean principles and apply it to problem solving at their appropriate level.  Problem solving tools include:  8 waste identification, Five Whys, Pareto Analysis, Visual Management, 5S, Pull Systems, Take Time, Mistake proofing, Standardized Work, Kanban Pull/Visual Management, Value Stream Mapping.
  • Supports the application of advanced engineering techniques, including but not limited to operational research, human factors, queuing analysis, theory of constraints and simulation.

Project Work and Management

  • Assist with several complex projects simultaneously, strategically selected to improve business processes and systems to most effectively meet the needs of our patients
  • Provide project management support during project initiation, planning, execution, and closing
  • Ensures appropriate deliverables are developed, including but not limited to workflows, process analysis, measurement plans, requirements documents, test plans, implementation strategies, and change management plans.
  • Utilize project management tools and techniques to insure timely and regular reporting of project status to Sponsors, Project Teams and other customers. This reporting would include project progress as well as issue reporting.

Customer Service:

  • Demonstrates an understanding of customer service principles by successfully completing on-line Customer Service training and ACES Training
  • Utilizes the principles of customer service when interacting with patients/clients, team members and staff from other departments.
  • Appropriately handles or seeks support when customer service breakdowns occur.

 Cultural Competence:

  • Demonstrates knowledge of culture by successfully completing the on-line training on Cultural Competence.
  • Utilizes an appreciation of and respect for diversity when interacting with patients/clients, team members and staff from other departments.
  • Responds appropriately or seeks support when confronted with cultural biases or conflicts.

Emergency Situations:

  • In order to respond promptly and appropriately to emergency situations, any staff member may be assigned temporary duties which differ from those in the job description, or may be assigned temporarily to a different location or schedule.

Requirements

QUALIFICATIONS:

  • Minimum of a BA/BS in a clinical field, health administration, health informatics, or process engineering
  • Master in Health Policy and Administration or Master in Public Health preferred
  • 3-5 years experience with business intelligence or reporting applications such as Crystal Reports required
  • Strong knowledge of SQL; ability to write complex SQL queries and complex stored procedures required
  • 1-3 years experience managing data reporting for grants required
  • 1-3 years experience working on quality improvement projects required
  • Lean Certification required
  • Previous experience in project management preferred
  • Previous experience working with Epic electronic health record preferred
  • Epic Certification preferred
  • SQL Certification preferred

EXPERIENCE:

  • Affinity for technology and interest in healthcare operations
  • Ability to successfully obtain Epic certification(s) with provided training(s)
  • Understands the technology capability as it relates to the business requirements
  • Understanding of change management techniques, and the ability to apply them
  • Must possess excellent communications skills, including oral, written, and graphical display of data
  • Strong problem solving and negotiation skills
  • Self-motivated, independent and possesses the ability to learn quickly 
  • Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization 
  • Ability to review project deliverables for completeness, quality, and compliance with established project standards
  • Ability to document and communicate the status of progress against plans, taking corrective action as necessary 
  • Ability to work effectively in a matrixed reporting environment

SPECIAL REQUIREMENTS:

  • Annual BBP Training is required. 
  • Up to date immunizations and annual TB testing is required. 
  • Annual flu immunization is strongly recommended. 
  • All necessary vaccines are available at no charge at the health center.
  • Results of inquiry to Criminal Offender Record Investigation (CORI) must be acceptable under health center standards.

Lynn Community Health Center (LCHC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LCHC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. LCHC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LCHC’s employees to perform their job duties may result in discipline up to and including discharge. 

Job Posting ID#  19-016

Hours

Full-Time