Clinical Assistants (CA) at Lynn Community Health Center (LCHC) deliver high-touch care as integral members of the integrated care team in a patient-centered health home. LCHC CA’s continually embrace and adopt increasingly dynamic and complex responsibilities to meet the demands of an ever evolving healthcare marketplace and the integration of innovation in patient care delivery. The CA will perform a variety of patient care activities as a core member of an interdisciplinary health home team. Duties include managing provider flow, rooming patients, collecting vital signs and specimens, performing point of care testing and screenings, collecting components of the patient’s health history and psychosocial circumstances, preparing for patient care by recognizing needed screenings, tests, and treatments, and placing appropriate orders in the patient health record.
The Lead Clinical assistant will be responsible for taking on a leadership role in the department. This CA will be involved in the interviewing, training and mentoring of new clinical assistants to the team using the department orientation checklist and current LCHC standards. The Lead CA will assist in training clinical assistants in the electronic medical record system for department specific workflows. When needed, the Lead CA will assist with developing, implementing, and monitoring improvement plans within the department.
- Respect and maintain patient confidentiality in all aspects of care including use of electronic information.
- Treat all patients in a welcoming and professional manner.
- Demonstrate professionalism by appropriate attire, attendance, attitude, and behavior within the clinical setting.
- Contribute to the team effort by supporting all team members and maintaining an open and positive attitude.
- Welcome new employees to the team by assisting with their orientation to the team and mentoring them, as requested.
DUTIES AND RESPONSIBILITIES:
- Optimize patient satisfaction, provider time and exam room utilization by maintaining patient flow, keeping appointments on schedule by alerting provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding provider of delays.
- Assure efficient patient visit by assuring all appropriate data, documentation, reports and forms are available to the provider prior to the visit.
- Obtain brief history of chief complaint/reason for visit, allergy status and other pertinent information on the appropriate EHR.
- Perform all vital signs, necessary screenings, measurements, and point of care testing and record results accurately on the appropriate EHR template.
- Prepare patient for examination by the provider, assisting as needed with undressing, gowning, draping, etc. and preparing the necessary equipment/supplies needed for the exam/procedure.
- Assist provider during and after the exam, including chaperoning, assisting with procedures, interpreting, labeling and sending specimens to lab, and clearing away instruments etc.
- Assist patient after exam as needed and clean and setup room in preparation for re-use.
- Perform all Point of Care Testing (POCT) competently, in accordance with Joint Commission standards and federal regulations, recording accurately and informing supervisor immediately of any errors or problems.
- Perform quality assurance (QA) activities in accordance with Joint Commission standards and federal regulations.
- Clean and soak used instruments, in preparation for sterilization.
- Clean and store all equipment used and promptly report any equipment problems to supervisor.
- Assist with patient discharge and check out, reviewing the after visit summary, and making follow up appointments as needed.
- Follow up with patients who have not attended their appointments.
- Accurately utilize EPM and EHR systems for scheduling, documentation, reviewing, printing and/or updating patient information etc.
- Assist provider and nurse with paperwork and/or phone calls as assigned.
- Keep exam rooms neat and stocked with necessary supplies and educational materials, monitoring supply levels and re-ordering as necessary.
- Attend in-service training, team and other appropriate medical, staff and health center meetings.
- Perform medication reconciliation.
Disease Specific and Life-Cycle Responsibilities
- Accurately perform diagnostic tests, including NST, EKGs, audiometry, vision exams, tele dermatology photos, and spirometry.
- Assist specialists with all aspects of the patient visit, when assigned.
- For pediatric patients, perform and record head circumference, behavioral, and developmental screenings.
- Perform and record behavioral and mental health screenings, including tobacco, alcohol, drugs, depression, and anxiety.
- When assigned, family planning activities, including screening for and education about sexually transmitted infections and pregnancy avoidance.
Patient Care Documents
- Assist with accurate complete of WIC Forms, DCF Forms, medication prior authorizations, and other clinically focused patient forms.
- Assist with the tracking and completion of VNA forms.
As a core member of a patient-centered care team, the CA will perform pre-visit planning activities according to patient’s age, life cycle, risk factors, and disease to identify needed care, including:
- Risk-based screening for HIV and HCV
- Cohort based screening for chlamydia, HIV, HCV
- Disease monitoring for asthma and diabetes
- Routine health maintenance including adult vaccines, cervical, breast, and colon cancer screening
- Disease-based health maintenance and monitoring for diabetes and HIV
- Adult routine and disease based immunizations
- Chronic controlled substances monitoring
- Depression and anxiety symptom monitoring
- Routine pregnancy
- Well child behavioral, developmental, anthropometric, serological screenings
- As appropriate: set ups for procedures and special testing
- Retrieve results not yet entered in the health record
- Retrieve discharge summaries, if needed
- Retrieve newborn records, if needed
- Follow up with patients who do not attend appointments.
As a core member of a patient-centered care team, the CA will assist with the collection of patient care data essential for the delivery of comprehensive care and care planning, including
- Medical History
- Surgical History
- Family History
- Social History
- Social determinants of health
- Demonstrates an understanding of customer service principles by successfully completing on-line training.
- Utilizes the principles of customer service when interacting with patients/clients, team members and staff from other departments.
- Appropriately handles or seeks support when customer service breakdowns occur.
- Demonstrates awareness of culture by successfully completing the on-line training on Cultural Competence.
- Utilizes an appreciation of and respect for diversity when interacting with patients/clients, team members and staff from other departments.
- Responds appropriately or seeks support when confronted with cultural biases or conflicts.
- Is aware that in order to respond promptly and appropriately to emergency situations, any staff member may be assigned duties that differ from those in the job description or may be assigned temporarily to a different location.
- Understands that all staff should have a Personal Emergency Plan in place to best respond to his/her job responsibilities should health center emergency arise.
CLINICAL ASSISTANT JOB DESCRIPTION – TEAM ASSIGNMENT:
- Clinical Assistants are assigned to a specific team, but may be “floated” or re-assigned to another team to meet patient and staffing needs.
- High School Diploma, or equivalent required.
- Graduate of a Medical Assistant Training Program with a successfully completed externship experience.
- Medical Assistant certification, preferred.
- Bi-lingual in Spanish /Khmer/Russian with knowledge of medical terminology preferred.
- Exceptional attendance and a positive work attitude.
- A desire to work as a collaborative member of a multi-disciplinary team.
- Previous medical assisting experience in a community setting with demonstrated attention to detail, preferred.
- Fantastic interpersonal communication skills and a team based approach to improvement.
- The essential duties of this position present risk of exposure to airborne infection, body fluids and blood-borne pathogen.
- CPR Certification.
- Annual blood borne pathogen training.
- Up to date immunization and annual tuberculosis screening.
- Hepatitis B vaccine and annual flu immunization. All necessary vaccines are available at no charge at the health center.
- Results of inquiry to Criminal Offender Record Investigation (CORI) must be acceptable under health center standards.
Lynn Community Health Center (LCHC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LCHC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. LCHC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LCHC’s employees to perform their job duties may result in discipline up to and including discharge.
Job Posting ID # 18-088 (Purple Team)