IT Service Desk Specialist

1- 2 Years of Experience - Entry Level IT Position

Lynn Community Health Center is currently seeking someone whom is interested in jump starting their career in the IT releam. If you have general experience/knowledge in IT, along with  customer service/telephonic services , and have worked in a fast paced working enviroment, we are interested in speaking with you! 

 

SUMMARY:  

The Documentation and Support Specialist is responsible for the management and tracking of service and support contracts, licenses, business associate agreements, certificates, and other documentation required for hardware, software, and vendor support as well as assisting the ITS team in coordination and updating the various policies, agreements and other documentation required to maintain the business.  In addition, this team member will assist with coordination and planning of meetings and small projects, and will assist with management of the phone line and ticket queue.

Requirements

QUALIFICATIONS:

  • Telephonic customer service highly preferred
  • Associate degree in a relevant field is preferred
  • 1-2 years of experience in IT setting
  • Knowledge of word processing, spreadsheets, other MS Office Suite applications
  • Experience in handling small projects is a plus
  • Experience in a healthcare environment is preferred
  • Proven track record of high level customer service required

 

REQUIRED SKILLS:

  • Organizing and prioritizing tasks with great attention to detail
  • Strong customer service skills in dealing with users of all experience levels
  • Ability to follow explicit instructions as well as show initiative once full understanding of the project has been achieved
  • Ability to work independently and as a part of a team
  • Ability to convey a sense of confidence and trust to all customers
  • Ability to communicate effectively, both oral and written communications
  • Ability to work independently and exercise appropriate judgment
  • Ability to carry out administrative and consultative responsibilities as required
  • Ability to relate to and work with people of all ages, social and ethnic backgrounds and maintain patient and organizational confidentiality
  • Excellent speaking and documentation skills
  • Ability to work in a fast-paced environment 

REQUIREMENTS:

  • Up to date immunizations, annual TB testing
  • Hepatitis B and flu vaccines are strongly recommended
  • Results of CORI (Criminal Offender Record Investigation) must be acceptable under health center standards
  • Demonstrate excellent customer service skills and successfully complete annual Customer Service training module online
  • Appropriately handle or seek support when customer service breakdown occurs
  • Demonstrate knowledge of cultural diversity and successfully complete annual Cultural Competence training module online
  • Respond appropriately or seek support when confronted with cultural biases or conflicts
  • Is aware that in order to respond promptly and appropriately to emergencies, any staff member may be assigned temporary duties that differ from those in the job description, or may be assigned temporarily to a different location or schedule
  • Understand that all staff should have a Personal Emergency Plan in place to best respond to his/her job responsibilities should a health center emergency arise

Lynn Community Health Center (LCHC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LCHC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. LCHC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LCHC’s employees to perform their job duties may result in discipline up to and including discharge. 

Job Posting ID # 17-052

Hours

Full-Time