Health Information Correspondence Clerk

SUMMARY:

The HIM Correspondence Clerk will accurately and efficiently perform activities related to the smooth operation of the Health Information Department. In this role the clerk provides support to the department by answering all incoming phone calls, checking faxes frequently, routing faxes to the appropriate department, process urgent requests following the state and federal rules and regulations, assisting with walk-ins, entering all release of information requests in our electronic medical record and performs other duties as needed to support the Health Information Department team.

CORE RESPONSIBILITIES:

  • Respect and maintain patient confidentiality in all aspects of care including use of electronic information. 
  • Treat all patients in a welcoming and professional manner.
  • Demonstrate professionalism by appropriate attire, attendance, attitude, and behavior within the clinical setting.
  • Contribute to the team effort by supporting all team members and maintaining an open and positive attitude.
  • Welcome new employees and students to the team by assisting with their orientation to the team and mentoring them, as requested.

DUTIES AND RESPONSIBILITIES:

  • Answers all incoming calls while determining the nature of the call and the type of action required.
  • Retrieves voicemails in a timely manner.
  • Assist with “walk-in” requestors and provided them with all requirements for obtaining health information.
  • Checks the fax machine throughout the shift, screening for and processing urgent requests and routing all incoming reports/correspondence to the appropriate department.
  • Acts as a liaison between other departments/sites requesting patient medical records.
  • Enters all ROI request into our electronic medical record system (EPIC)
  • Opens and date stamps all incoming ROI and faxes daily.
  • Maintain knowledge of release information rules and regulations by attending appropriate training sessions.
  • Performs all and any additional duties as needed to assist the health information department.

CUSTOMER SERVICE:

  • Demonstrates an understanding of customer service principles by successfully completing on-line Customer Service training.
  • Utilizes the principles of customer service when interacting with patients/clients, team members and staff from other departments.
  • Appropriately handles or seeks support when customer service breakdowns occur.

CULTURAL COMPETENCE:

  • Demonstrates knowledge of culture by successfully completing the on-line training on Cultural Competence.
  • Utilizes an appreciation of and respect for diversity when interacting with patients/clients, team members and staff from other departments.
  • Responds appropriately or seeks support when confronted with cultural biases or conflicts.

EMERGENCY SITUATIONS:

  • Is aware that in order to respond promptly and appropriately to emergencies, any staff member may be assigned temporary duties that differ from those in the job description, or may be assigned temporarily to a different location or schedule.
  • Understands that all staff should have a Personal Emergency Plan in place to best respond to his/her job responsibilities should a health center emergency arise.

Requirements

QUALIFICATIONS:

  • GED/ High School diploma required.
  • Bilingual (Spanish/English) strongly preferred.
  • Knowledge of medical terminology.
  • Knowledge of laws and regulations in health information.
  • Excellent communication /phone skills.
  • Strong organizational skills.
  •  Computer skills.
  • Ability to multi-task in a fast paced environment.

ENVIRONMENT:

  • Physical environment is an office in a health care facility with minimal exposure to injury or hazards. 
  • Work volume, deadlines and regulatory environment impose a moderate level of stress. 
  • Must be able to sit, stand, walk, bend, reach, stoop and walk alternatively throughout the day. 
  • Must be able to lift and carry up to 20Lbs. 
  • Eye strain from continued work at the computer screen is at risk. 
  • Travel between sites if required.

SPECIAL REQUIREMENTS:

  • The essential duties of this position may present risk of exposure to airborne infection, body fluids, and blood borne pathogens. 
  • Annual BBP Training is required. 
  • Up to date immunization and annual TB testing is required. 
  • Hepatitis B vaccine and annual flu immunization are strongly recommended. 
  • Results of inquiry to Criminal Offender Record Investigation (CORI) must be acceptable under health center standards.

Lynn Community Health Center (LCHC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LCHC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. LCHC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LCHC’s employees to perform their job duties may result in discipline up to and including discharge. 

Job Posting ID # 17-153

Hours

Full-Time