The Chief Nursing Officer supervises and coordinates patient care services, including nursing care, nurse case management, and direct clinical support services. H/She works with other clinical leaders to organize, direct and evaluate the delivery of LCHC patient care services. S/he provides leadership and direction to Health Center Staff in assuring that all patient care at LCHC is delivered in an effective, timely, respectful, clinically sound, and professional manner. The Chief Nursing Officer collaborates with health center providers and staff in establishing standards of service, developing organization plans to carry out activities, within limits of available funds, and providing leadership for ongoing quality improvement of the services provided.
Participates in LCHC community outreach programs, as appropriate and as assigned. This may include serving as a health consultant for the Lynn Public Schools, local day care centers, after school programs, day camps, or other community organizations, providing such services as programmatic consultation, preparation/review ofhealth related policies and documentation, and other health care related consultation, or participating in health screenings, health education programs or counseling at health fairs and other similar community events.
- Respect and maintain patient confidentiality in all aspects of care including use of electronic information.
- Treat all patients in a welcoming and professional manner.
- Demonstrate professionalism by appropriate attire, attendance, attitude, and behavior within the clinical setting.
- Contribute to the team effort by supporting all team members and maintaining an open and positive attitude.
- Welcome new employees and students to the team by assisting with their orientation to the team and mentoring them, as requested.
- Participates as part of the senior management team in ongoing strategic and operational planning activities of the LCHC.
- Participates in the development and ongoing monitoring of the annual budget for medical departments.
- In collaboration with the Chief Medical Officer, provides leadership for the health center’s ongoing quality improvement activities. Develops and implements quality improvement standards to ensure the delivery of quality patient care and develops and implements systems to measure, assess and improve performance on an ongoing basis. Assures compliance with all government and grant requirements for clinical services. Provides leadership in developing a compliance program for The Joint Commission and other state & federal regulatory bodies.
- Supports, coaches and enables the Nurse Managers, Supervisors, and Nurse Case Managers in effectively managing clinical operations and patient care in each of the primary care teams and/or grant funded nursing initiatives within LCHC. Oversees the supervision, coordination, and scheduling, of all nursing and ancillary staff, in support of the work of the medical / primary care teams. Reviews assignments of duties based on health center needs; available staff and patient needs, and assures the equitable deployment of staff, responding to the needs of the center as a whole. As required, seeks resolution of operating problems and conflicts.
- Provides leadership in the development of in-service programs to address orientation and staff training needs. Assures that patient care policies and procedures are written, accessible, and current.
- Provides leadership in collaboration with the Chief Medical Officer for the ongoing improvement of systems for optimizing the management of patient flow, in order to minimize patient’s waiting time. Establishes and maintains systems for the ordering of necessary supplies and equipment for patient care.
- Contributes to the coordination of patient care among service providers within the health center, including primary care and ob-gyn teams, urgent care services, behavioral health, social services, SBHC, WIC, etc.
- Recruits, interviews, and hires Nurse Managers, Nurse Supervisors and Nurse Case Managers, staff nurses and clinical assistants in collaboration with the leadership of the teams. Reviews selection, salary, and appraisal and discipline recommendations for other staff working in the primary care teams. Recommends promotions, transfers, pay increases and other human resource actions including discipline. Provides mentoring and encouragement to nursing staff to advance in their careers.
- Serves as a member of the executive and senior management teams, safety committee, Board QI committee, and The Joint Commission Accreditation Task force. Provides leadership and support for nursing, infection control, and team meetings, as appropriate. Attends medical department meetings and managers meetings.
- Provides leadership for models that enhance patient satisfaction, increase productivity, allow for open access, and/or provide activities that foster improved clinical services.
- Serves as clinical leader, in collaboration with the Director of Operations, in health center and community emergency preparedness activities.
- Provides leadership for health center wide activities to promote Cultural Awareness and Sensitivity.
- Performs other related duties as required or assigned.
Demonstrates an understanding of customer service principles by successfully completing on-line Customer Service training.
Utilizes the principles of customer service when interacting with patients/clients, team members and staff from other departments.
Appropriately handles or seeks support when customer service breakdowns occur.
Demonstrates knowledge of culture by successfully completing the on-line training on Cultural Competence.
Utilizes an appreciation of and respect for diversity when interacting with patients/clients, team members and staff from other departments.
Responds appropriately or seeks support when confronted with cultural biases or conflicts.
In order to respond promptly and appropriately to emergencies, any staff member may be assigned temporary duties that differ from those in the job description, or may be assigned temporarily to a different location or schedule.
The Chief Nursing Officer reports to the Chief Executive Officer
The Chief Nursing Officer supervises the Director of Nursing, HIV Program Director, Director of Community Health Nursing, and Nurse Managers.
****All candidates with expressed interest please submit a copy of your cover letter as well as resume to Ivette Arias Cheif Human Resources Officer via email firstname.lastname@example.org(link sends e-mail) on the subject line please title your email Chief Nursing Officer****
- RN with current license from the Massachusetts Nursing Board of Registration
- Bachelor’s degree in nursing from an accredited program, Master’s degree preferred
- Significant experience in ambulatory and/or community health settings
- Significant Supervisory experience and superb communication and problem-solving skills
- Community Health/Public Health and Case Management experience preferred.
- Bilingual, Spanish speaking desirable
- Current cardio-pulmonary resuscitation (CPR) certificate.
- History of good attendance and positive work attitude
Lynn Community Health Center (LCHC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LCHC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. LCHC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LCHC’s employees to perform their job duties may result in discipline up to and including discharge.