The Chief Medical Officer provides medical leadership, supervision, and direction for all primary care, specialty, dental, eye care, pharmacy, and diagnostic services offered by the Lynn Community Health Center. The CMO defines standards of practice to improve patient outcomes, foster clinical excellence, reduce disparities in care and comply with regulatory and best practice guidelines and promote effective, timely, respectful, clinically sound and professional care.
The CMO promotes provider satisfaction, retention, and productivity through mentoring, problem solving, advocacy and frequent communication. The CMO collaborates with the Director of Clinical/Nursing Services, the Director of Behavioral Health and the Deputy Director to achieve effective care management processes, promote excellence in clinical and service quality, and maximize the effectiveness and utilization of the Electronic Health Record. The CMO serves as the medical liaison to the community, affiliated hospitals and professional schools, the Lynn Public Schools and other designated agencies and participates in health center community outreach efforts, as appropriate and as assigned.
The CMO is a full time employee of the health center and maintains a visible clinical practice limited to 12 hours per week. As a member of the Senior Management Team, the CMO participates in decisions that balance the mission and vision of the health center with the fiscal and regulatory constraints of current medical practice.
The essential duties of this position present risk of exposure to airborne infection, body fluids and blood-borne pathogen. Annual BBP Training is required. Up to date immunization and annual TB testing is required. Hepatitis B vaccine and annual flu immunization are strongly recommended. All necessary vaccines are available at no charge at the health center. A Declination form must be signed if the Hepatitis B or other recommended vaccines are declined.
Results of inquiry to Criminal Offender Record Investigation (CORI) must be acceptable under health center standards.
Demonstrates an understanding of customer service principles by successfully completing on-line Customer Service training.
Utilizes the principles of customer service when interacting with patients/clients, team members and staff from other departments.
Appropriately handles or seeks support when customer service breakdowns occur.
Demonstrates a knowledge of culture by successfully completing the on-line training on Cultural Competence.
Utilizes an appreciation of and respect for diversity when interacting with patients/clients, team members and staff from other departments.
Responds appropriately or seeks support when confronted with cultural biases or conflicts.
Is aware that in order to respond promptly and appropriately to emergencies, any staff member may be assigned duties that differ from those in the job description, or may be assigned temporarily to a different location or schedule.
Understands that all staff should have a Personal Emergency Plan in place to best respond to his/her job responsibilities should health center emergency arise.
****All candidates with expressed interest please submit a copy of your cover letter as well as resume to Ivette Arias Cheif Human Resources Officer via email firstname.lastname@example.org on the subject line please title your email Cheif Medical Officer****
QUALIFICATIONS AND EXPERIENCE:
- MD or DO, Board Certified, with Massachusetts license.
- Experience in community health required.
- MPH, Master’s in Health Care Administration, or Community Oriented Primary Care (COPC) training desirable.
- Significant experience in medical care administration, particularly in professional development, supervision and evaluation of physicians and other clinical staff.
- Outstanding leadership, mentoring, collaboration and communication skills. Demonstrated ability in creative problem solving and decision-making.
- Experience in Quality Assurance, Utilization Review, Continuous Quality Improvement, Electronic Health Records and Information Management.
- Experience with and commitment to working with Nurse Practitioners (NPs), Physician Assistants (PAs), and Certified Nurse Midwives (CNMs).
SPECIFIC DUTIES AND REQUIREMENTS:
Organizational Relationships and Responsibilities:
- Participates as part of the senior management team in ongoing strategic and operational planning activities of the LCHC. Participates in the planning, development, and monitoring of the center’s federal Project Plan.
- Participates in the development and ongoing monitoring of the annual budget for medical departments, programs and teams. Takes responsibility, in collaboration with other senior managers and physician, dental and eye care leaders, for establishing and meeting productivity goals.
- Provides leadership in collaboration with the Clinical/Nursing Director and the Operations Director for the ongoing improvement of systems for optimizing the management of patient flow, in order to minimize patient waiting time and enhance patient satisfaction, increase productivity, and improved clinical operations.
- In collaboration with the Clinical/Nursing Director and the Deputy Director, provides medical leadership for the health center’s ongoing quality improvement activities. LCHC has chosen Lean as the principle tool to frame improvement work and the CMO is expected to develop a deep familiarity with its concepts.
- Develops and implements quality improvement standards to ensure the delivery of quality patient care, and develops and implements systems to measure, assess and improve performance on an ongoing basis. Assures compliance with all government and grant requirements for medical services. Provides leadership in developing a compliance program for Joint Commission and other state & federal regulatory bodies. Participates in writing policies/procedures.
- Responsible for promoting effective communication, collaboration and coordination of patient care among service providers within the health center, including primary care teams, walk in services, dental, eye care, pharmacy, school based health centers, WIC, behavioral health, social services, etc.
- Serves as a member of the senior management team, safety committee, Board QI committee and Joint Commission Accreditation Task force. Provides leadership for Medical Staff meetings and Medical Team Leadership Group meetings, and participates in Management and Board of Directors meetings.
- Takes responsibility for assuring that the health center’s clinical programs meet the needs of the community, and that interdepartmental programs are coherent and coordinated.
- Provides Medical leadership in all health center Quality Improvement, Utilization Management, and Risk Management activities; Coordinates internal Quality Improvement Committee activities, with focus on improving patient outcomes.
- Oversees development and implementation of clinical practice standards and protocols; participates in clinical audits and evaluations, such as Joint Commission and state licensure surveys.
- Responsible for establishing and managing clinical relationships with affiliated hospitals, professional training programs, and managed care organizations.
- Provides clinical leadership in the use of the Electronic Health Record to improve patient safety, quality of care and efficiency in delivery of care.
Coordinates and prioritizes needed modifications of the Electronic Health Record to enhance the effectiveness and efficiency of clinical staff.
Medical Staff Supervision:
- Recruits, interviews and hires Physician and Dental team leaders, Physicians and Mid-level providers in collaboration with the Executive Director. Recommends promotions, transfers, pay increases and other human resource actions including discipline. Provides mentoring and encouragement to medical staff to advance in their careers.
- Supports, coaches and enables Physician and Dentist team leaders in effectively managing clinical operations and patient care, in collaboration with Nursing leaders and senior managers as appropriate.
- Responsible for maintaining an effective system for ongoing clinical supervision, and annual evaluation of all Staff Physicians, NP’s, PA’s, and CNMs, Dentists, and Optometrists; delegates responsibility for supervision and evaluation of provider staff to appropriate physician and dentist team leaders;
- Responsible for maintaining an effective system for initial orientation of Staff Physicians, NP’s, PA’s, and CNMs, Dentists, and Optometrists, including Quality Improvement requirements.
- Responsible for the continuing development of the NP/PA recent graduate mentorship program.
- Responsible for developing and maintaining a environment conducive to attracting students of the various disciplines, as one of our arms of pipeline development.
- Responsible for assuring an effective system for continuing medical education, case consultation and review, and peer review.
- Serves as a role model for clinical provider staff by demonstrating effective teamwork, respect for all team members and maintaining an open and positive attitude.
Lynn Community Health Center (LCHC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LCHC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. LCHC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LCHC’s employees to perform their job duties may result in discipline up to and including discharge.