Our Chief Behavioral Health Officer will lead our multidisciplinary behavioral health team in charting the path to seemless integration with Mental Health and Substance Use Disorders and Primary care, to better meet the needs of our patients. LCHC has responded to the need for outpatient BH services, treating a wide variety of of mental health and substance use issues. The next phase is deepening our integration and responding to the challenge of improved quality with decreased total cost of care. Our Chief Behavioral Health Officer will work with the Execuive team to provide vision, direction and leadership to face the challenges posed by a changing healthcare environment. As one of the three programmatic leaders for the health center, along with the CMO and the CNO, the CBHO plays a central role in devising and achieving our organizational goals, as framed by a mission that rests on social justice. Some of our programs are mature, and need a talented manager while others are only now budding and require a visionary champion.
LCHC is proud of the diversity of its BH clinician corps, and the CBHO is expected to be able to coach, mentor and manage this energetic and creative group.
Lynn Community Health Center (LCHC) is a member of Community Care Cooperative (C3), an organization formed by 13 Federally Qualified Health Centers located throughout the Commonwealth of Massachusetts. C3, is taking responsibility for managing the cost and quality of health care for MassHealth enrollees and transforming the health of underserved communities. As a member of C3, Lynn Community Health Center is uniquely positioned to be a true innovator in transforming care for a large Medicaid population.. The concept of an ACO is based on a total cost of care in which well-coordinated healthcare services could improve patients’ health and health care quality, while decreasing duplication of services, reducing risks of errors and complications and lowering costs. A particular challenge for the CBHO is the development, in collaboration with the CMO and the CNO, of programs, support and metrics to deliver on the promise of BH and PC integration is reducing costs while delivering improved quality of life.
LCHC has chosen the Lean framework as our vehicle for improvement. Lean management relies on three basic principles: Deliver value from your customer’s perspective; eliminate waste (things that don’t bring value to the end product); and continuous improvement. Instead of trying to hold total control of work processes and keep the spotlight, Lean management encourages shared responsibility and shared leadership. This is why the two main pillars of the Lean methodology are: Respect for people; Continuous improvements. As a member of the Executive Team, the CBHO is expected to develop intimate familiary with Lean principles in order to motivate, encourage, and coach employees in the expanded and consistent use of those principles. We are committed to learning together and to working together to become a Lean empowered organization.
DUTIES AND RESPONSIBILITIES:
- Coordinate and support mental health and primary care integration within the health center;
- Coordinate referrals to clinically indicated services outside the health center;
- Ensure LCHC is compliant with the clinical requirements outlined by HRSA;
- Determine needed levels of behavioral health staffing in cooperation with the executive team;
- Establish and maintain counseling and discipline, when needed, for BH providers to maintain the highest level of quality care for our patients;
- Supervise Behavioral Health staff; both unionized and non-unionized;
- Develop procedures to assess quality of patient service, patient satisfaction, and patient access;
- Work in cooperation with the Chief Medical Officer to ensure that medical and behavioral health departments are achieving clinical requirements and goals;
- Support the mental and physical health care of patients on an assigned patient caseload. Closely coordinate care with the patient’s medical provider and, when appropriate, other mental health providers;
- Screen and assess patients for common mental health and substance usedisorders. Facilitate patient engagement and follow-up care;
- Work closely with Director of Psychopharm or CMO to integrate psychotropic medication management as prescribed by medical and BH providers, focusing on treatment adherence, monitoring, side effects, and effectiveness of treatment;
- Participate in LCHC community outreach efforts, as appropriate and as assigned. This may include serving as a health consultant for the Lynn Public Schools, local day care centers, after school program, day camps or other community related organizations; providing such services as programmatic consultation, population health and community wellness, preparation/review of health-related policies and documentation or participating in health screenings, health education programs or counseling at health fairs and other similar community events;
- Provide or facilitate in-clinic or outside referrals to evidence-based psychosocial treatments (e.g. problem-solving treatment or behavioral activation) as clinically indicated;
- Meet regularly with the Executive Team members to discuss staff issues, needs, and recommendations;
- Responsible for general mental health education to internal staff and community partners as needed;
- Liaison to community partners & other behavioral health partners;
- Work as part of a team and exhibit competent and effective communication skills;
- Demonstrate awareness and sensitivity to cultural issues and community practices of children and families;
- Ability to multi-task, manage time, meet deadlines and remain calm and professional under pressure;
- Maintain standards of confidentiality of all patients and employees;
- Maintain strict confidentiality and compliance with HIPAA standards and other grant requirements;
- Perform all work duties and activities in compliance with LCHC policies and protocols, Joint Commission, OSHA and HIPAA regulations;
- Work closely with Human Resources to become familiar and follow union regulationsEstablish standards of care and treatment for all behavioral health patients. This includes but is not limited to the regular review and monitoring of the QI/QA plan as well as participation at the Board Level Quality Improvement Committee
- Provide yearly evaluations for all behavioral health providers and review them with the individual staff;
- Establish a regular staff meeting for the behavioral health staff;
- Prepare yearly BH department budget in conjunction with Executive Director and the Executive team;
- Monitor budget throughout the year;
- Meet regularly with appropriate administrators to review programs;
- Hires staff as necessary. Recommends termination as necessary and reviews this with the CEO; and,
- Provides direct clinical behavioral health services on a regular weekly basis. Develops and implements behavioral health internships and/or training programs when appropriate and advantageous to the health center.
- Demonstrates an understanding of customer service principles by successfully completing on-line Customer Service training.
- Utilizes the principles of customer service when interacting with patients/clients, team members and staff from other departments.
- Appropriately handles or seeks support when customer service breakdowns occur.
- Demonstrates a knowledge of culture by successfully completing the on-line training on Cultural Competence.
- Utilizes an appreciation of and respect for diversity when interacting with patients/clients, team members and staff from other departments.
- Responds appropriately or seeks support when confronted with cultural biases or conflicts.
Up to date immunization and annual TB testing is required.
Hepatitis B vaccine and annual flu immunization are strongly recommended.
All necessary vaccines are available at no charge at the health center.
Results of inquiry to Criminal Offender Record Investigation (CORI) must be acceptable under health center standards.
- Respect and maintain patient confidentiality in all aspects of care including use of electronic information.
- Treat all patients in a welcoming and professional manner.
- Demonstrate professionalism by appropriate attire, attendance, attitude, and behavior within the clinical setting.
- Contribute to the team effort by supporting all team members and maintaining an open and positive attitude.
- Welcome new employees and students to the team by assisting with their orientation to the team and mentoring them, as requested.
- Is aware that in order to respond promptly and appropriately to emergencies, any staff member may be assigned duties that differ from those in the job description, or may be assigned temporarily to a different location or schedule.
- Understands that all staff should have a Personal Emergency Plan in place to best respond to his/her job responsibilities should health center emergency arise.
Reports directly to the Chief Executive Officer
Responsible for the clinical and administrative supervision of all members of the Behavioral Health Department.
- Required Licensed Clinical Social Worker, Licensed Mental Health Counselor, Licensed Marriage and Family Therapist, Medical degree or Licensed Psychologist;
- Active MA State license or eligibility for MA state license;
- Prior Management and FQHC experience preferred;
- At least 10 years experience in a mental health discipline, 5 of which have been at the supervisory level;
- Experience with screening for common mental health and/or substance use disorders;
- Must pass a background check;
- Excellent verbal, written and communication skills required;
- Ability to operate standard office equipment and be proficient in Microsoft Office applications;
- Experience with assessment and treatment planning for common mental health and substance use disorders;
- Working knowledge of evidence-based psychosocial treatments and brief behavioral interventions for common mental health disorders, when appropriate (e.g., motivational interviewing, problem-solving treatment, behavioral activation);
- Experience with evidence-based counseling techniques;
- Ability to effectively engage patients in a therapeutic relationship, when appropriate.History of good attendance and positive work attitude;
- National certification as a health care provider;
- Broad clinical experience working with children and adults;
- Expertise in community mental health, consultation, and delivery of human services;
- At least three years of administrative/clinical experience with managed care systems. Demonstrated ability to work with BH clinicians of different educational backgrounds (LMHC, LICSW, PsyD, etc.); and,
- Expertise in addiction disorders would be an asset.
Lynn Community Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.