The level 3 Certified Medical Coder is responsible for documentation improvement and integrity and serves as a liaison between clinical care providers, finance, and billers. This role is also an information and educational resource, providing proactive and retrospective review of health center visits as they relate to ICD-10-CM diagnosis coding and reimbursement. The level 3 Certified Medical Coder will audit medical records to ensure completeness, accuracy and compliance with Medicaid coding and supporting documentation guidelines.
- Respect and maintain patient confidentiality in all aspects of care including use of electronic information.
- Treat all patients in a welcoming and professional manner.
- Demonstrate professionalism by appropriate attire, attendance, attitude, and behavior within the clinical setting.
- Contribute to the team effort by supporting all team members and maintaining an open and positive attitude.
- Welcome new employees and students to the team by assisting with their orientation to the team and mentoring them, as requested.
DUTIES AND RESPONSIBILITIES:
- Evaluates medical record documentation for completion to ensure accuracy and compliance to meet Medicaid and ICD-10-CM standards.
- Compares past and present medical history of each participant to maintain complete and accurate ICD-10 codes for appropriate reimbursement.
- Reviews medical records prospectively to ensure that the care of the patient is recorded in language that payers can interpret which accurately and completely depicts acuity of the patient and resources expended.
- In close collaboration with the billing team, reviews medical records retrospectively, to ensure that accurate ICD-10 codes were selected by the provider.
- All methods adhere to coding compliance guidelines.
- Serves as a resource for clinical teams to address risk adjustment and medical coding guidelines and updates.
- Communicates and addresses documentation issues and variances nursing staff, physicians and mid-level practitioners.
- Maintains a continuous presence with clinical teams to foster trust, collaborative relationships, and culture of improvement.
- Reviews bulletins, AAPC website, and periodicals, and attends workshops to stay abreast of current issues and changes in the laws and regulations governing medical coding and proper documentation.
- Supports continuous improvement efforts to make the work of risk coding and documentation easier, better, faster, and ultimately of higher value to Lynn Community Health Center.
- Develops capability for Lean thinking and scientific problem-solving.
- Maintains and improves upon effective and accurate IS systems for managing, tracking, and analyzing annual diagnoses capture rates and overall coding quality.
- Other responsibilities as required
- Demonstrates an understanding of customer service principles by successfully completing on-line Customer Service training.
- Utilizes the principles of customer service when interacting with patients/clients, team members and staff from other departments.
- Appropriately handles or seeks support when customer service breakdowns occur.
- Demonstrates knowledge of culture by successfully completing the on-line training on Cultural Competence.
- Utilizes an appreciation of and respect for diversity when interacting with patients/clients, team members and staff from other departments.
- Responds appropriately or seeks support when confronted with cultural biases or conflicts.
- Is aware that in order to respond promptly and appropriately to emergencies, any staff member may be assigned temporary duties that differ from those in the job description, or may be assigned temporarily to a different location or schedule.
- Understands that all staff should have a Personal Emergency Plan in place to best respond to his/her job responsibilities should a health center emergency arise.
- Associates Degree required, Bachelors Preferred.
- Certified Professional Coder (CPC) certificate or equivalent required.
- Certified Risk Adjustment Coder (CRC) Certificate preferred.
- 2-5 (+) years’ experience in medical setting.
- Experience with computer systems required, including EMR, web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
- Experience/Education in ICD-9/ICD-10 Coding. HCC or DxCG coding experience.
- Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications.
- Experienced communicating with providers.
- Experienced with finance and billing systems.
- Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
- Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
- Independence of Action: Ability to set goals and determine how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
- Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
- Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
- Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
- Coaching: Ability to adapt teaching methods and approach to a range of learner preferences and abilities, and successfully facilitate acquisition of new knowledge and development of new habits and routines.
- Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
- Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.
- Up to date immunization and annual TB testing is required.
- Hepatitis B vaccine and annual flu immunization are strongly recommended.
- All necessary vaccines are provided by the health center free of charge.
- Results of inquiry to Criminal Offender Record Investigation (CORI) must be acceptable according to health center standards.
Lynn Community Health Center (LCHC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LCHC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. LCHC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LCHC’s employees to perform their job duties may result in discipline up to and including discharge.
Job Posting# 18-198