Associate Director of Behavioral Health - Western Ave Site

SUMMARY:

Associate Director of Western Ave Site (Psy.D /LMHC/LISCW/LMFT) will provide direct clinical service to patients, provide clinical supervision to interns and staff, be involved in quality improvement activities, other administrative activities, and help to develop programming as needed by the director of behavioral health.  

With respect to clinical duties, Associate Director of Western Ave Site (Psy.D /LMHC/LISCW/LMFT) will perform comprehensive bio-psycho- social diagnostic evaluations with their patients.   They will provide crisis management services as necessary.  They will create patient centered treatment plans, provide ongoing treatment, provide case management services, and assess patient’s ongoing clinic needs and progress.   Treatment services provided will be based on their credentialing privileges, related to their areas of expertise, and follow accepted guidelines and best practices.  They will provide consultation and coordinate care with other providers involved in the patient’s care including LCHC providers, the PCP, and providers from outside agencies.  They will take a team oriented approach to patient care and fully participate in integrating behavioral health care with primary care.  Direct services may be provided at various locations including: 20 Central, 269 Union, Western Ave., 280 Union, school based health centers, at other community sites/agencies, and in patients’ homes.  Senior Therapist (Psy.D/LMHC/LISCW/LMFT) primary service location will vary based on responsibilities and can be changed based on needs.  The Senior Therapist (Psy.D/LMHC/LISCW/LMFT) clinical work and documentation will meet accepted standards of practice including those set by LCHC policy, JACHO, NCQA, state, professional association, and contracted insurance companies.  Productivity target will be determined on a yearly basis and may need to be adjusted based on a variety of factors including specific duties and health care economics.

Associate Director of Western Ave Site (Psy.D /LMHC/LISCW/ LMFT) will be expected to supervise interns, post-docs, and junior staff as assigned by the director of behavioral health.  Senior Therapist (Psy.D/LMCH/LISCW/LMFT) will be expected to be involved in training and teaching of interns and staff.  As assigned by the director of behavioral health, the Senior Therapist (Psy.D /LMHC/LISCW/LMFT) will participate in ongoing quality improvement efforts.  They will also be involved in program development and community consultation.

DUTIES AND RESPONSIBILITIES:

  • Manage operations at Western Avenue; supervise clinicians and clinical care. 
  • Assist behavioral health director with health center initiatives, program development, quality improvement activities, maintenance of quality and accreditation standards, computer implementation and training, and data collection and analysis.   
  • Assist in program development
  • Participate in quality improvement activities
  • Participate in peer review and assessment of core competencies
  • Participate in training activities
  • Participate in accreditation activities
  • Supervise staff at site
  • Ensure smooth operational work flow at site
  • Work with nursing and primary care leaders to create team based care and foster medical integration

Confidentiality:

  • Demonstrate understanding of rules, regulations (HIPAA), and clinic policies regarding patient confidentially.
  • Respect and maintain patient confidentiality in all aspects of care.

Professionalism with patient:

  • Treat all patients in a welcoming and respectful manner.
  • Maintain a patient centered approach.
  • Promptly respond to patient communications.

Professionalism in context of team work:

  • Wear appropriate attire in line with standards for position and clinic policy.
  • Be punctual, mindful of attendance, communicate to others when out sick or on vacation, communicate to others if unable to attend usual meetings or are unavailable to perform usual duties.
  • Support all team members in their work.
  • Communicate regularly with other team members about clinic work flow issues.
  • Maintain an open and positive attitude.
  • Communicate with team, utilize QA, or speak with director around work flow problems identified, use urgency on issues that compromise clinical care.
  • Welcome new employees and students to the team by assisting with their orientation or questions and mentoring them.

Clinical Services

  • Provide comprehensive bio-psycho-social diagnostic assessment at intake and at any point needed throughout the therapeutic treatment.
  • Provide psychotherapeutic treatments; be well versed in at least two treatment modalities.
  • Provide ongoing treatment planning.
  • Provide crisis intervention and management services.
  • Provide case management services.
  • Use a team oriented approach with special emphasis on communication and coordination of care.
  • Provide psycho-diagnostic testing.

Indirect Services

  • Maintain patient records that meet health center, JACHO, professional, state, and legal standards.
  • Complete patient records in a timely fashion.
  • Bill services the day patient was seen.
  • Respond in a timely fashion to UR coordinators when clinical information or extended care forms are needed by insurance companies to authorize more visits.
  • Participate in peer review and QA activities
  • Attend monthly staff meetings.
  • Read and respond to emails.
  • Conduct professional practice and behavior according to the policies and procedures of LCHC as well as the American Psychological Association Code of Ethics.

Life Long Learning

  • Attend supervision with the Director of Behavioral Health or other providers as needed.
  • Incorporate feedback from supervision to improve clinical skills and performance.
  • Engage in regular self-evaluation of skills; elicit feedback from supervisors, colleagues, and patients; be open to constructive feedback.
  • Maintain CEU’s as required by the state.
  • Attend CEU’s relevant to current practice and patient population.
  • Attend 75% of health centered sponsored educational activities.

Supervisory/Clinical Leader Functions

  • Form working relationship with supervisee that clarifies expectations and boundaries.
  • Work with supervisee to assess strength, weaknesses, and areas for clinical growth.
  • Encourage two way communications; periodically assess ability to meet supervisee’s needs.
  • Review cases with supervisee for appropriateness of treatment plan, ongoing progress, and application of therapeutic technique.
  • Evaluate supervisee’s ability to perform duties and associated core competencies.
  • Support supervisee in improving ability to perform duties and associated core competencies.

CUSTOMER SERVICE:

  • Demonstrates an understanding of customer service principles by successfully completing on-line Customer Service training.
  • Utilizes the principles of customer service when interacting with patients/clients, team members and staff from other departments.
  • Appropriately handles or seeks support when customer service breakdowns occur.

CULTURAL COMPETENCE:

  • Demonstrates knowledge of culture by successfully completing the on-line training on Cultural Competence.
  • Utilizes an appreciation of and respect for diversity when interacting with patients/clients, team members and staff from other departments.
  • Responds appropriately or seeks support when confronted with cultural biases or conflicts.

EMERGENCY SITUATIONS:

  • Is aware that in order to respond promptly and appropriately to emergencies, any staff member may be assigned duties that differ from those in the job description, or may be assigned temporarily to a different location or schedule.
  • Understands that all staff should have a Personal Emergency Plan in place to best respond to his/her job responsibilities should health center emergency arise.

Requirements

EXPERIENCE:

  • No less than ten (10) years of direct service in the diagnosis and treatment of those problems specific to mentally ill patients manifesting a wide spectrum of illnesses and symptoms.
  • At least ten (10) years of experience consulting and/or collaborating with the various agencies that provide care for mentally ill patients.
  • Previous experience in program management and development; and experience in management of operation work flow.

SPECIAL REQUIREMENTS:

  • The essential duties of this position may present risk of exposure to airborne infection, body fluids, and blood borne pathogens. 
  • Annual BBP Training is required. 
  • Up to date immunization and annual TB testing is required. 
  • Hepatitis B vaccine and annual flu immunization are strongly recommended. 
  • Results of inquiry to Criminal Offender Record Investigation (CORI) must be acceptable under health center standards.

Lynn Community Health Center (LCHC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LCHC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. LCHC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LCHC’s employees to perform their job duties may result in discipline up to and including discharge. 

Job Posting ID # 17-174

Hours

Full-Time