Frequently Asked Questions

Thank you for choosing Lynn Community Health Center as your primary care provider. Our team is committed to working with you to ensure that you receive the best possible healthcare. Below you will find answers to frequently asked questions:

  • How do I make an appointment?
  • How do I get immediate Urgent Care?
  • How do I cancel or reschedule an appointment?
  • What if I need a specialty referral or have a question regarding my referral?
  • How should I prepare for my first visit?
  • What will happen during my first visit?
  • Do you provide interpreter services?
  • What do I do when the health center is closed and I am sick?
  • What if I don’t have health insurance?

How do I make an appointment?

We provide a wide array of services at several sites in Lynn. To make an appointment please call our main number at 781-581-3900 or go to the hours/locations page to find the number for a specific location.

When making an appointment you should:

  • Have your insurance information available.
  • Know the reason for the appointment (for example, a physical, children’s immunizations, sick visit, etc.)

If you are an existing patient, please tell our staff you are currently a patient at the Health Center, and the name of your provider. They will schedule an appointment for you. If you have forgotten the name of your provider, they can look it up for you.

If you are a new patient at Lynn Community Health Center, our staff will make an appointment for you to be seen by a provider. If you have insurance, please have your information ready. If you do not have insurance, please let our staff know. They will make an appointment for you to see one of our Enrollment Coordinators who will help you find out if you are eligible for public health insurance programs.

How can I get care immediately?

Lynn Community Health Center Urgent Care Center provides unscheduled, walk-in treatment for minor illnesses and injuries that require medical attention but are not life threatening. We are open for walk-in appointments six days a week:

  • Monday through Thursday 8:30 AM – 8:00 PM
  • Friday 8:30 AM – 5:00 PM
  • Saturday 9:00 AM – 3:00 PM

If you are experiencing a serious or life-threatening emergency, call 911 or go the nearest Emergency Room.

How should I prepare for a visit to the health center?

  • Plan to arrive early, especially for your first visit since you will be asked to fill out some paperwork. If you are more than 15 minutes late you may be asked to wait to be seen or you may need to reschedule.
     
  • Medications: Bring all of the medications you are taking with you. Bring the actual containers of the medications or a list of the medications including the dosage and the number of times a day the medications are taken. This includes over-the-counter medications.
     
  • List of Concerns: Prior to the visit, write a list of the issues that you have and would like to discuss with your health care provider.
     
  • Family/Friend: It may be helpful to bring a family member or friend with you to the visit.

What will happen during the visit?

  • You will register with the receptionist and fill out some paperwork. If you need assistance, it will be provided.
     
  • If you have insurance you will be asked to provide this information. Please bring it with you.
     
  • If you do not have insurance, our Enrollment Coordinator will assist you in applying for medical coverage.
     
  • Once you are in the exam room, one of our Nurses or Clinical Assistants will ask you some questions about your medical history and take your blood pressure and temperature.
     
  • The Doctor will then come in to see you.
     
  • Please ask any questions you have about your health, your medications, or any other concerns you may have. It is important to understand and be informed about issues surrounding your health.
     
  • At the end of your visit you will check out. Any follow up appointments will be scheduled at this time.

Do you provide interpreter services?

Yes, we provide on-site interpreter services in more than 15 languages including Spanish, Russian, Khmer, Haitian-Creole, and Arabic. If we do not have an interpreter on-site who speaks your language, we use a telephone interpreter service. If requested, you will not see a Doctor without the services of a trained medical interpreter.

What do I do when the health center is closed and I am sick?

Our providers are on call and still available when the health center is closed. After hours, patients should call the health center’s main number, 781-581-3900. These calls will be answered by our answering service and directed to the provider on call who will contact you.

What if I don’t have health insurance?

If you need help finding an insurance plan our Enrollment Coordinators are experts in finding a plan that is right for you. Get more information about insurance.